Hospitality by Any Other Name
I shared a motel room with a toe nail once—not mine. To be fair, I saw the clipping on the third evening, peeking out from under the table near the window. I notified the office the next morning. When I returned from my client’s site that afternoon, the toenail still smiled at me. Two weeks later, I returned to the same small town, the same motel, the same room, and, you guessed it, the same crescent of someone else’s pedicure winking at me from beneath the table. Yuck! Last week, I shared a hotel suite with a chunk from a chocolate chip cookie. Again, not mine. The all suites hotel—think high-priced—didn’t live up to the typical standards I associate with it's brand name. The room, although spacious, exhibited a worn, tired look. That alone, not even counting the cookie chunk, made me leery of the suite’s cleanliness. I notified the front desk when I checked out: about the lingering cookie crumb, and the clock/radio and TV remote that didn’t work. You might ask why I didn’t...